PERSONAL DATA THAT ARE PROCESSED 

CONTACT DETAILS

The Sensible Shoe Company B.V. (Xsensible) Oude Kleefsebaan 119 6572 AK BERG EN DAL 0031 (0)24 6848000 Data protection officer can be reached via: info@xsensible.com

PERSONAL DATA THAT ARE PROCESSED

Xsensible processes data of the following target groups: -Consumers; -Prospective customers; -Customers.

1) CONSUMER OF XSENSIBLE

Xsensible processes personal data regarding you, because you personally provide these to us when completing a contact form on the website or have provided these data to us by telephone, by email, in writing or via social media. These may be the following personal data: -Your first and last name -Your telephone number -Your email address -Bank account number; -Your IP address The purpose of processing these personal data is that you, as a consumer, will be able to, among other things: -Receive goods, service items or requested information; -Receive an answer to questions asked; -Receive newsletters; -Participate in promotions with and without prizes.

HOW LONG DATA ARE RETAINED

Xsensible does not retain your personal data longer than strictly necessary for achieving the purposes for which your data are collected. Your data will not be retained for more than one year.

SHARING WITH THIRD PARTIES

Xsensible only provides your personal data to third parties if this is necessary for the performance of an arrangement or an agreement with you, or for compliance with a statutory obligation. We conclude a data processing agreement with companies that process your data on our behalf to ensure the security and confidentiality of your data. Xsensible remains responsible for the processing of these data.

ACCESS TO, ALTERATION OF, OR REMOVAL OF DATA

You have the right to access, correct or remove your personal data. You can send a request for access, correction or removal to the email address info@xsensible.com. Xsensible will respond as soon as possible, but within four weeks at the latest, to your request.

2) PROSPECTIVE CUSTOMER OF XSENSIBLE

Xsensible processes personal data regarding you, because you have indicated by means of a prospective customer form or in a personal conversation that you would like to receive information from us. These may be the following personal data: -Company name; -Your first and last name -Your address details -Your telephone number -Your email address -Your IP address -Email address. The purpose of processing these personal data is that you, as a prospective consumer, will be able to, among other things: -Receive product information and offers; -Receive newsletters; -Receive invitations for various events; -Be contacted by us by telephone, email, post, B2B environment, or social media; -Receive testing pairs.

HOW LONG DATA ARE RETAINED

Xsensible does not retain your personal data longer than strictly necessary for achieving the purposes for which your data are collected. 

SHARING WITH THIRD PARTIES

Xsensible only provides your personal data to third parties if this is necessary for the performance of an arrangement or an agreement with you, or for compliance with a statutory obligation. We conclude a data processing agreement with companies that process your data on our behalf to ensure the security and confidentiality of your data. Xsensible remains responsible for the processing of these data.

ACCESS TO, ALTERATION OF, OR REMOVAL OF DATA

You have the right to access, correct or remove your personal data. You can send a request for access, correction or removal to the email address info@xsensible.com. Xsensible will respond as soon as possible, but within four weeks at the latest, to your request.

3) CUSTOMER OF XSENSIBLE

Xsensible processes personal data regarding you, because you use the services of Xsensible as a customer. These may be the following personal data: -Company name; -Your first and last name -Your address details -Your telephone number -Your email address -Your IP address -VAT number. We use your personal data within the context of the performance of an agreement for services concluded with you. This agreement usually comprises the supply of shoes and other related products. In addition, we will also use your personal data in order to, among other things: -Create an account in our B2B environment; -Contact you by telephone, email, post, B2B environment, or social media; -Send newsletters; -Send invitations for various events; -Send information about our product range and POS materials; -Enable you to receive product information and offers; -Process payments.

FOR HOW LONG YOUR DATA ARE RETAINED

Xsensible does not retain your personal data for longer than is strictly necessary for realising the purposes for which your data are collected. You data will not be retained for more than one year if no agreement is concluded with you.

SHARING WITH OTHERS

Xsensible only provides your personal data to third parties if this is necessary for the performance of an agreement concluded with you, or for compliance with a statutory obligation.

GENERAL - COOKIE STATEMENT

The Xsensible website records general visitor data, including your computer’s IP address and the time of retrieval and the data that your browser sends. This data is used for analysing visitor and click behaviour on the Xsensible website with the aim of improving the functioning of the website. The data is made anonymous as far as possible and is not provided to third parties. Xsensible uses functional, analytical and tracking cookies with a purely technical functionality. These ensure that the website works properly and that your preferred settings are retained. They are also used to ensure and optimise the proper functioning of the website. We also place cookies that track your surfing behaviour so that we can provide customised content and advertisements. We informed you about these cookies when you visited the website for the first time. You can opt out of cookies by changing your browser’s settings so that it no longer saves cookies. You can also delete all of the information that has been previously saved via your browser settings.

WHAT IS A COOKIE?

We use cookies on this website. Cookies are small, simple files that are sent along with pages and applications from this website and stored by your browser on your computer’s hard drive. The information stored in them can be sent back to our services on a subsequent visit to our website.

USE OF PERMANENT COOKIES

A permanent cookie helps us to recognise you when you visit our website again. This means the website can be adjusted according to your preferences. If you’ve given permission for the placing of cookies, we also remember this by means of a cookie. You can delete permanent cookies via your browser settings.

USE OF SESSION COOKIES

Session cookies help us to see which parts of the website you have viewed during a visit. This enables us to adjust our services as much as possible according to our visitors’ surfing behaviour. These cookies are automatically deleted as soon as you close your web browser. 

FIRST-PARTY TRACKING COOKIES 

Tracking cookies are those cookies which we place on your device, and which can be requested when you visit a website in our network. This lets us know that, in addition to our website, you have also visited other relevant websites from our network. The resulting profile is not linked to your name, address, e-mail address, etc., but is only intended to match advertisements to your profile to ensure that they are as relevant to you as possible. One of these first-party tracking cookies is Hotjar, which we use to make our website as user-friendly as possible. Hotjar helps us to gain a better understanding of our users’ needs and to improve our website, by measuring the time spent on each page, recording which links are clicked, which content is viewed frequently, etc. This enables us to optimise our website based on real user feedback. Hotjar uses cookies to gather data about your behaviour on the website and about your devices, such as your IP address (which is stored anonymously), screen size, type of device, browser type, geographical location (country only) and language. Neither we nor Hotjar will ever use this information to identify individual users or to match this data with anything else. For more information, please refer to Hotjar’s privacy policy.

ANALYTICAL COOKIES

A cookie from the American company Google is placed via our website as part of the Analytics service. We use this service to track and get reports on how visitors use the website. Google may provide this information to third parties if it is legally required to do so, or insofar as third parties process the information on Google’s behalf. We have no influence on this. We have, however, allowed Google to use the Analytics information obtained for other Google services, such as Google Adwords and Google Tag Manager. The information that Google gathers is made anonymous as far as possible. Your IP address is explicitly not provided. The information is transferred to and stored by Google on servers in the United States. Google adheres to the Privacy Shield principles and is affiliated with the Privacy Shield Programme of the US Department of Commerce. This ensures an appropriate level of protection for the processing of any personal data. Deleting cookies You can find more information about enabling/disabling and deleting cookies in your browser’s instructions, or through your browser’s Help function. This Consumentenbond (Consumer Association) link explains how to remove or block various types of cookies for each browser and device type.

DELETING COOKIES

You can find more information about enabling/disabling and deleting cookies in your browser’s instructions, or through your browser’s Help function. This Consumentenbond (Consumer Association) link explains how to remove or block various types of cookies for each browser and device type.

COPYRIGHT

All pictures, texts, documents, and images displayed on the website are protected by copyright. This information may not be used without permission from Xsensible, except for personal and non-commercial use. Reproduction, distribution, transmission, or any other use for public or commercial purposes is not allowed. The use of this site does not entail permission to infringe on this right or on third-party rights that may be vested in material used for this site. Xsensible cannot be held responsible for the content or the use of any site connected to this site through a link.

PRIVACY

Insofar as applicable, this website is guaranteed to meet the requirements of the General Data Protection Regulation. All data have been processed with the greatest possible care and will not be passed on to third parties.